❓FAQ (soon)
Frequently Asked Questions
Where can I customise my email notifications? You can customise your email notification in Settings page.
How can I change my temporary password? You can do so in Profile page
How can I duplicate a shipment? On the page of your shipment, you can click on the “Duplicate Shipment” button.
How can I send RFQ to forwarders? See this short video: Automated RFQ Process
How can a forwarder submit a quote? Automated RFQ Process
How can forwarders revise their quotes? As long as the bidding deadline is not over, forwarders can go the RFQ link on the email and revise their quote.
How can I negotiate with forwarders? check here RFQ Communications
How can I extend or cancel the bidding process if it is not finished yet? Request Quotes
How can I extend the bidding process once the deadline is over? Go to Shipment page -> Click on the pencil icon (edit shipment) -> at the bottom of the popup you can see the adjust the bidding deadline.
Can forwarders submit multiple quotations for a single shipment? Yes, ...
Can multiple users from same forwarder company receive the RFQ request email? No,...
Do forwarders need to login to submit their quotes? No, Request Quotes
Where can a forwarder see the bidding deadline and their ranking? RFQ Process
How can a forwarder stay on top of his bid rank? They can activate the notification on the propsal page... (needs a screenshot)
How can user revoke the quote after accepting it? Automated RFQ Process
How can I activate tracking?
Check this page How to activate tracking?
What carriers and airlines are you integrated with?
You can find list of ocean carriers, airlines and couriers we cover here: Carriers List
What is the difference between activating by MBL and Container number?
If you track by MBL, you will receive update for all containers in a shipment But tracking by a container number will only provide update about that specific container.
What is the difference between standard and admin roles?
Who can review and approve a quote?
What forwarders and suppliers can see in the shipment page?
What shipment do I have access as a user with "Standard" role?
What shipment do I have access as an "Admin" user?
Who can add new forwarders and other external parties?
Who can edit/delete external parties info?
Answer to above questions can be found here: Collaboration
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